Help Center
I HAVE A QUESTION ABOUT PAYMENT AND DELIVERY
We aim to have your order on your doorstep in 5 to 7 working days. We wouldnāt want your pigs to wait!
Our speedy team dispatch your order in 1 to 3 working days, then it can take 2 to 4 days until itās time for the delivery day dance!
Check the teal banner on the top of the page for an up-to-date delivery estimation.
Worldwide Shipping Rates
Please note that all shipping rates are calculated in GBP. The actual cost may vary due to currency fluctuations.Ā
Belgium
Standard shipping on orders between Ā£0.00 - Ā£50.00 £7.00Ā
Standard shipping on £50.00 and up Free
Canada
Standard shipping on orders 0-30kg £15.00Ā
United States
Standard shipping on orders between £0.00 - £50.00 £15.00
Standard shipping on £50.00 and up Free
Hong Kong SAR, China
Standard shipping on orders 0-30kg £20.00Ā
Singapore, Japan
Standard shipping on orders 0-30kg £15.00Ā
Indonesia, Philippines, Thailand, Vietnam, Malaysia, South Korea, Taiwan.
Standard shipping on orders 0-30kg £15.00Ā
Australia, New Zealand
Standard shipping on orders 0-30kg £15.00Ā
Saudi Arabia, Lebanon, United Arab Emirates, India, Jordan.Ā
Standard shipping on orders 0-30kg £15.00Ā
Argentina, Guatemala, Colombia, Venezuela, Brazil, South Africa, Martinique, French Guiana, Guyana, Paraguay, Peru, Uruguay, Bermuda, Trinidad & Tobago.
Standard shipping on orders 0-30kg £15.00Ā
Israel
Standard shipping on orders 0-30kg £15.00Ā
RĆ©union, Mauritius, Seychelles, French Polynesia, New CaledoniaĀ
Standard shipping on orders 0-30kg £40.00Ā
Luxembourg, Netherlands
Standard shipping on orders between Ā£0.00 - Ā£50.00 £7.00Ā
Standard shipping on £50.00 and up Free
Germany
Standard shipping on orders between Ā£0.00 - Ā£50.00 £7.00Ā
Standard shipping on £50.00 and up Free
France, Monaco
Standard shipping on orders between Ā£0.00 - Ā£50.00 £7.00Ā
Standard shipping on £50.00 and up Free
Austria
Standard shipping on orders between Ā£0.00 - Ā£50.00 £7.00Ā
Standard shipping on £50.00 and up Free
Spain, Ireland, Italy, Vatican CityĀ
Standard shipping on orders between Ā£0.00 - Ā£50.00 £7.00Ā
Standard shipping on £50.00 and up Free
Denmark
Standard shipping on orders between Ā£0.00 - Ā£50.00 £10.00Ā
Standard shipping on £50.00 and up £5.00
Bulgaria, Czechia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Croatia.Ā
Standard shipping on orders between Ā£0.00 - Ā£50.00 £10.00Ā
Standard shipping on £50.00 and up £5.00
United Kingdom, Guernsey, Isle of Man, JerseyĀ
Standard shipping on orders between Ā£0.00 - Ā£50.00 £7.00Ā
Standard shipping on £50.00 and up Free
Gibraltar, Andorra
Standard shipping on orders between Ā£0.00 - Ā£50.00 £10.00Ā
Standard shipping on £50.00 and up £5.00
Norway, Switzerland
Standard shipping on orders 0-30kg £15.00Ā
Russia, Cyprus, Iceland, Malta, Serbia, Turkey, Moldova, MontenegroĀ
Standard shipping on orders 0-6kg £15.00Ā
Standard shipping on orders 6-30kg £10.00Ā
We use all major carriers, and local courier partners. Youāll be asked to select a delivery method during checkout.
Thereās no pick-up point option on our website, but you can change the delivery options when your order is on its way.Ā
When you get the shipping confirmation, simply select the āManage Deliveryā button, so you can choose when and where your order is delivered (within certain conditions). Happy delivery day!
Unfortunately, standard delivery is the only option. Your cage will be with you in a few days.
You can pay via, PayPal, Bancontact,Ā MisterCash, Visa, Mastercard, and American Express credit cards. We also offer the option to pay in installments via Clearpay/Afterpay in France, USA and UK
Write us at CustomerCare@kaveecage.net
I HAVE A QUESTION ABOUT MY ORDER
Normally, delivery day is in just 3 to 5 working days. Occasionally, your order may be on the road for an extra day or two.
Of course! After youāve placed your order, check for your confirmation email. Then, as soon as your order is on its way, weāll send another email with a tracking number.
Then itās up to you whether you wait excitedly by the door, or play it cool on delivery day.
Absolutely. Once youāve got your tracking number, you can change the address by clicking on the āManage Deliveryā button. Simple as that!
If you notice the wrong address on your order confirmation straight away, you can also shoot us an email atĀ customercare@kaveecage.netĀ and weāll do our best to sort it for you.
Oh no!
Please make sure to keep all parts of your order, and send photos of the issues as well as the packaging toĀ customercare@kaveecage.net. Weāll get back to you as soon as piggily possible. Please keep all parts of your order until then.
Some orders are shipped in several parts, so you donāt have to wait too long. The email with your tracking number would indicate this.
You can also double-check our product descriptions if youāre not sure whatās missing.
Please send us an email, describing the problem and including photos atĀ customercare@kaveecage.netĀ so we can solve the issue for you.
At Kavee, weāre always looking for the best ways to reduce our carbon paw-print. So instead of using paper, weāve gotĀ simple step-by-step videosĀ for you, as well as aĀ digital manual.Ā
Youāve got this!
Our refund policy is rightĀ here.
Write to us atĀ CustomerCare@kaveecage.net
I HAVE A QUESTION ABOUT KAVEE'S CAGES
The C&C cage started out as a spacious alternative to pet shop cages for guinea pigs. Recently, bunny owners have discovered C&C cages and found them hopping fantastic.
AlwaysĀ choose an appropriate sizeĀ and set-up for your pets. Please note that the lofts arenāt suitable for rabbits.
Our C&C cages have extra thin meshing with small holes, so theyāre great for young guinea pigs over 8 weeks.
Before you let your small pets loose in their new cage, itās best to test the cage with them. Just like us, theyāre all individuals - sometimes with individually silly ideas!
At Kavee, we strongly believe that C&C cages offer guinea pigs what they need to thrive. Our cages are
- super spacious with lots of room to popcorn
- easy to clean
- adaptable and flexible
- easy to transport
- customizable and fun
Our cages make it easier to be a great pet parent.Ā Take a look today!
With so much choice, it can be difficult to find the right cage for you and your pets. Weāve put together a guide to the best C&C cage for you!
On top of the cage itself, you also needĀ fleece linersĀ andĀ a few hiding spots, like a fleece corner and hidey, for your pets. The best thing? You can mix and match from our fun designs!
If you want to stay on top of piggy parenting, we recommend addingĀ pee padsĀ andĀ a laundry bagĀ to your order.
While you donāt have to order a cage with a stand, the Kavee Kommunity has found them very useful.
A C&C cage on a stand
- is easier to clean
- keeps your pets away from draughts
- creates extra storage space (for our felt boxes!)
- makes bonding with your small pets a treat
Not quite sure yet? Weāve noted downĀ some more benefitsĀ for you.
A lid on your C&C cage can help keep your pets inside the cage and others out of it. If you have small escape artists, in particular rabbits, at home, a lid can save you much trouble.
The lid can also protect your pets from children and other animals, though we cannot guarantee the integrity of the lid in these situations. We strongly recommend keeping your guinea pigs and rabbits separate from other pets and only allowing children nearby under supervision.
Guinea pigs arenāt natural climbers, so it can take them a day or two to get used to their new cage set-up. You can coax them up the ramp with a few treats for their first few adventures.
Kaveeās ramps should be placed at a gentle slope, so your piggies can walk up and down with confidence.
Absolutely! You can buy the panels, door panels, coroplast sheets, and connectors here.
Feel free to reach out to us viaĀ customercare@kaveecage.netĀ if we can help.
You can buy sheets of coroplast to tailor the cageās base to your layout. Youāll find this blog post useful.
Our C&C cages are designed to let your pets experience the world around them. Thatās why our coroplast has a low edge - perfect for looking out.
At Kavee, weāre always looking for the best ways to reduce our carbon paw-print. So instead of using paper, weāve gotĀ simple step-by-step videosĀ for you, as well as aĀ digital manual.Ā
Youāve got this!
Donāt worry, our cage materials donāt harm your pets. The grids are covered in a special paint and our coroplast is non-toxic.
If you want to stop the cheeky pets from chewing their cage, you can useĀ our nibble guardsĀ or swap over toĀ our clear panels.
Weāve got plenty ofĀ cleaning instructions, hacks,andstep-by-step video guidesto help you achieve a wheek-y clean cage.
Weāre a team of guinea pig and rabbit owners who work hard to bring the best products to your pets. Your petsā wellbeing and safety is our top priority, and weāve tested many materials and prototypes to arrive at the cages you can buy today.
Our cages come with a promise of quality you may struggle to find elsewhere. The choice is yours, of course.
Wherever your get your cage, itās important to avoid
- grids with paint that disintegrates when your pets chew them, so they may accidentally swallow some
- unstable connectors
- thin coroplast that doesnāt carry your pets
- coroplast with sharp edges
- uncut coroplast you need to cut yourself, so it could end up with sharp coroplast
Yes,Ā you can! Make sure to check the size of your grids to match ours.
Kavee grids are 13.8 in long, and our coroplast is cut to fit this sizing, too.Ā
Write to us atĀ CustomerCare@kaveecage.net
I HAVE A QUESTION ABOUT KAVEE'S FLEECE LINERS
There are lots of bedding options for your C&C cage, and fleece liners are our bedding of choice.
Fleece liners
- are easy to use
- are easy to clean
- will save you money in the long run
- are the eco-friendly bedding choice
- donāt harm your petsā airways, unlike other bedding
- are comfortable for your pet
- come in fun styles
If you want to find out more about how they compare to other types of bedding, have a lookĀ here.
You can put the fleece liner on top of your coroplast base and let your piggies and bunnies enjoy the soft feel on their feet.
Check outĀ our ultimate guide to fleece liners!
How often you change your fleece liners depends on the size of your cage, the amount of pets you keep on them, and what other bedding you have in your cage.
We recommend a daily spot clean and at least a weekly cage clean to keep your pets nice and dry. Take a look atĀ this blogĀ for more information!
I HAVE A QUESTION ABOUT FREE RESOURCES
Whoops! ClickĀ hereto access the files!
Absolutely, weāve got more free resources heading your way. Keep an eye out!
I HAVE A QUESTION ABOUT KAVEE
The Kavee HQ is on the Isle of Wight, UK. Our logistics center is located in Belgium.
Read about Kaveeās story inthis interviewwith our CEO and co-founder, Clementine.
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